A partner from start to finish — you’ll only get it with Canto.

Your team and organization have a unique process for managing and organizing assets. Our implementation team will work with you to address your questions and help you understand how to utilize and adopt Canto to your unique workflows. We will help you set up your DAM so that it’s easy to find and share your content.

Setting up a DAM is simple. However, each customer has a unique way of meta-tagging, ingesting assets, incorporating workflow, and utilizing assets. The implementation plan will help you identify the most efficient ways to manage the DAM so that you can reduce your workload.

Your team will have plenty of questions during the implementation stages, and our consultative implementation team will guide you through this process. We want you and your team to be set up for success.

We'll work with you to understand your workflows and processes and make recommendations on how these can be achieved using best practices in Canto.

Change management is always challenging; getting your team and organization to adopt new tools and processes can take time and effort. Canto’s onboarding will help your team understand why a DAM will make it easier to find and share assets, improve their workflows, and streamline how they collaborate with colleagues.

Once you complete onboarding, your team will be introduced to your dedicated account manager. This account manager will be your primary Canto contact once onboarding ends. They will keep you apprised of any new features or updates being released and will ensure that Canto continues to meet all your needs. You can contact your account manager directly if you have any questions or need additional help. You will also have access to our support team for any technical issues, and you will be able to access our extensive knowledge base at support.canto.com.

Canto’s onboarding plan aims to ensure you and your team have all the knowledge necessary to use Canto successfully every day. Our goal during onboarding is to help you implement Canto and teach you how to use the system easily. Once we’ve taught you and your team how to use Canto, helped you achieve your DAM goals, and your team adopts Canto into their workflows, we consider this a success.

Canto’s implementation team will provide best practices and guidance to you and your team as we plan your onboarding using knowledge gained from 30 years of DAM implementations. While we will lead your team throughout the onboarding journey, we suggest coming prepared to your workshops and training sessions to get the most out of your onboarding. This means doing your homework before each meeting, which could include anything from brainstorming metadata ideas to uploading sample assets. Implementing your DAM as a team effort will provide the best results.